Effective date: 1 September 2026
These Terms of Service (“Terms”) form an agreement between you and EXATECH LABS LTD, the company that operates AppStudio X (“we”, “us” or “our”), when you access or use the UK Naturalisation Tracker iOS application (the “App”). By using the App, you agree to these Terms.
EXATECH LABS LTD is a private limited company registered in England under company number 14755111. Its registered office is 37 Downhills Way, London, England, N17 6AN.
1. About UK Naturalisation Tracker
The App uses the application route and dates you provide, together with aggregated reported case outcomes, to show estimated decision windows, progress milestones and queue context.
The App is an independent information and tracking tool. It is not affiliated with, endorsed by or connected to the Home Office, UK Visas and Immigration or any other government body. It does not provide immigration or legal advice.
2. Estimates are not guarantees
Naturalisation and registration decisions are made by the relevant government authority. Processing times vary and can be affected by circumstances the App cannot observe. Any range, likelihood, queue position, milestone or projected date shown in the App is an estimate based on available reported data—not a promise, official status update or guarantee of an outcome.
Do not rely on the App as the only source for an application deadline, travel decision, legal step or contact with a government authority. Check official correspondence and current government guidance, and obtain qualified professional advice where appropriate.
3. Information you enter
You are responsible for choosing the correct route and entering accurate dates and status information. Incorrect or incomplete information will affect the estimates shown.
Do not enter names, passport numbers, Home Office reference numbers, copies of documents or other direct identifiers. If you choose to contribute a case update, you give us permission to use the submitted route, dates, milestones and outcome to operate the App, calculate aggregate statistics and improve estimates for other users. We will handle this information as described in the Privacy Policy.
4. Eligibility and acceptable use
You may use the App only for lawful, personal purposes and only for a case you are authorised to track. You must not misuse the App, interfere with its operation, attempt unauthorised access, scrape or systematically extract its datasets, reverse engineer protected parts except where law expressly permits, or use the App to mislead or harm another person.
The App is intended for adults. An adult may use it to track an application they are legally authorised to manage for a dependent child.
5. Auto-renewable subscriptions
Some features may require an auto-renewable subscription purchased through Apple. The available subscription period, price and any introductory offer or free trial are displayed on the App Store purchase screen before you confirm. Those displayed purchase terms form part of these Terms.
Unless cancelled, an auto-renewable subscription renews for another period of the same duration and your Apple ID is charged in accordance with Apple’s rules and the confirmation shown at purchase. You can manage or cancel through your Apple ID subscription settings. Deleting the App does not cancel a subscription. Any eligible refund must be requested from Apple and is subject to Apple’s policies.
We may change future subscription prices or available plans. Apple will provide any notice or consent process required for an existing subscription.
6. Availability and changes
Reported case data may be incomplete, delayed, disputed or unavailable. We may correct estimates, change methodologies, add or remove features, suspend access or discontinue all or part of the App. We do not promise that the App or any particular dataset will always be available, current or error-free.
7. Intellectual property
The App, AppStudio X branding, software, interface, methodology, aggregated presentation and original content are owned by us or our licensors and protected by applicable intellectual-property laws. These Terms give you a limited, personal, non-exclusive, non-transferable and revocable right to use the App; they do not transfer ownership to you.
Third-party and public-source material remains the property of its respective owner. References to government bodies are descriptive and do not imply affiliation or endorsement.
8. Third-party services and links
The App may rely on Apple services and other providers for purchases, hosting, security or support, and may link to websites we do not control. Their separate terms and privacy practices apply. We are not responsible for third-party content or availability, although these Terms do not limit rights that cannot lawfully be limited.
9. Suspension and termination
You may stop using the App at any time. We may suspend or terminate access where reasonably necessary to address misuse, security risk, legal requirements or a serious breach of these Terms. Sections that by their nature should continue—including ownership, disclaimers and liability provisions—survive termination.
10. Disclaimers and liability
The App is provided “as is” and “as available”. To the fullest extent permitted by law, we do not warrant that estimates will be accurate, that a decision will arrive within a displayed window, or that the App will be uninterrupted or error-free.
We are not responsible for a government decision, processing delay, missed correspondence, travel or financial decision, professional fees, or other loss caused by treating an estimate as official advice or a guaranteed date. To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from use of the App.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence, or your mandatory consumer rights.
11. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except that consumers may also have rights to bring claims in the courts where they live. If any provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a right is not a waiver of it.
12. Changes to these Terms
We may update these Terms when the App, subscriptions or legal requirements change. We will update the effective date above and provide additional notice where required. If you do not agree to updated Terms, you must stop using the App.
13. Contact us
Questions about the App or these Terms can be sent to support@appstudiox.store. Legal notices may also be sent to:
EXATECH LABS LTD<br /> Company number 14755111<br /> 37 Downhills Way<br /> London, England, N17 6AN